Being the Leader in the Now Economy

What does it take to be the game changing service provider in your market?

London, UK - Thursday 4th February 2016

 

Service providers have faced major changes over the last few years, not least the evolution of digital services and many have evolved the way they do business dramatically.

The idea of the Executive Leadership Summit is to be a neutral forum to enable dialogue with peers and move the industry forward.

Cost reduction, business agility, digital transformation and customer experience evolutions are all topics that have been discussed in depth and progress and implementations are ongoing. This summit aims to help companies think about how to be an innovator in 2016.

The digital world is impacting every established company in every sector, everywhere. The hallmark of the most successful digital players is to change the game of existing markets through innovative business models, products or services or to innovate an entirely new market and dominate it.

  • What are the tools of the trade in being a game changer?
  • How do you need to evolve your organisation?
  • How much should you do and how much should you rely on partners?
  • What kind of business platform do you need to build to support serial innovation?
  • How should you manage risk?
  • How should you invest?
  • Moving to a more agile and low cost operating platform
  • Which markets/sectors should your business target to dominate?
  • Do you need to restructure the organisation around an innovative model?

What is the Summit Going to Cover?

 

As the economy becomes increasingly global and digital, the pace of change is accelerating. Companies across the economy have to move very quickly.

In both their professional and personal lives, individuals now attach a high premium to time. They are increasingly intolerant of services that require protracted interaction, suffer faults or delays, or make errors. Consumers want immediate gratification – they expect to make routine online purchases in seconds, rather than minutes. In the “Now Economy”, ease of interaction is critical and convenience is king.

Leading Internet players are responding with slick new products and services. Amazon, for example, is equipping households with connected “dash” buttons that enable consumers to order a specific product simply by pressing the right button, while the Apple Wallet automatically displays the right loyalty card in the right location.

However the Now Economy goes well beyond the initial transaction. In both the business and consumer markets, products and services should be simple and straightforward to use – many people are now too impatient to read manuals, browse FAQs or call helplines. If a product or service isn't intuitive, there is a growing danger it will be rejected out of hand.

All kinds of service providers, including telcos, need to rapidly adapt to this Now Economy. As convenience becomes a key competitive differentiator, service providers need to offer the right proposition to the right customer at the right time and at the right price. As well as being simple and intuitive, digital services and products need to be secure and private – customers won’t forgive a service provider that abuses their trust.

How Does the Summit Work?

Delegates will come together to learn how you can successfully transform your business to deliver for your customers. The summit will do this by addressing several of the hottest topics around service provider innovation.

The summit will be highly interactive featuring presentations, table discussions, case studies and panel discussions. Each topic addressed will have actionable outcomes that the delegate can take away and implement in their business to help them develop strategies to make them more competitive.

All information shared during the session will take place under the Chatham House Rule, that is to say anything disclosed in the room is non-attributable.

The summit runs from 9.00am untill 1.00pm followed with a 3 course networking lunch.

Audience

The audience profile for this summit is Business & IT/Network Leads from European Communication Service Providers :

  • C Level
  • Managing Directors
  • VPs/Heads of IT/Network/Network Strategy
  • VPs/Heads of Marketing/Customer/Digital

Venue

Home House
20 Portman Square
London, W1H 6LW

Home House London

Home House is London’s most exclusive private members’ club. Occupying a terrace of Georgian townhouses in elegant Portman Square in the heart of London, members and guests enjoy the splendour of 18th Century architecture and the opulence of neo-classical design in a relaxed and friendly atmosphere; it’s a true Home from Home. The House is a veritable ‘Pleasure Palace’ with restaurants, bars, decadent party rooms, an intimate garden, gym, spa, elegant bedrooms and suites.

 

Read more : http://homehouse.co.uk/

Agenda

Thursday 4th February 2016

8.30 Registration and Refreshments
9.00

MODERATOR's opening remarks This talk will briefly introduce the structure and flow of the following workshop sessions in the wider context of how digital and the now economy are changing the expectation of customers.
Keith Willetts, Founder, TM Forum

9.15 Keynote SESSIONInnovating for Success
  • - Delivering innovative business models, products and services
  • - Risk and investment
  • - The role of partners


ONE TO ONE INTERVIEWOne to One Interview followed by Q&A conducted by Keith Willetts
Albert Hitchcock
, Chief Technology and Operations Officer, Pearson

9.40

Case Study Making Changes to Stay Ahead of the Market
15 minute lightning talk followed by Q&A
Sebastien Crozier, Chief Executive Officer, Orange Horizons and Vice President, Orange

Live Vote - The moderator will pose a question to the audience for a live vote to gather general opinions in the room.

10.00

ONE TO ONE INTERVIEW One to one interview followed by Q&A conducted by Arturo Pereyra
Carlos Valero, Head of Group Systems, Architecture and Analytics, Vodafone

10.25

Panel DiscussionDoes the Now Economy Create More Challenges or More Opportunities for Service Providers?
The moderator will frame the discussion, then the panelists will add their comments as well as reacting to questions and comments from the audience. At the end of the discussion the audience will vote on which direction they see the market evolving.

Antony Hausdoerfer, Head of Programme Delivery, Three
Pascal Koster, Founder and Managing Director, JOIN
Arturo Pereyra, Senior Director, Oracle

Colin Whitbread, Chief Operations Officer, Technology, TalkTalk

Live Vote - The moderator will pose a question to the audience for a live vote to gather general opinions in the room.

11.00 Networking Refreshment Break
11.20

Workshop The Now Economy in Practice
Leaders in enabling the Now Economy discuss their experiences in using programmable real-time communications to save costs, win new revenues, and innovate. The workshop will be a brief introduction, then 10 minute presentations followed by a 20 minute in-depth Q&A session with the audience.

Thomas Soulez, Vice President Product, Nexmo - enables applications and enterprises to make phone calls or send and receive text messages making enterprises real-time
Alex Hunte, Chief Executive Officer, Lytespark - makes virtual communications as easy as talking to the person next to you
Sebastian Schumann, Service Platform Development Expert, T-Mobile Slovakia - innovating at web-speed within a telco
Alan Quayle, Independent - best practices in the Now Economy

12.20 Closing Keynote Presentation Innovations at BT
  • - Strategic innovations
    - Benefits and challenges of pushing into new areas
    – BT Sport, new cloud services
    - Operational changes behind the scenes
Howard Watson, Chief Executive Officer, Technology, Service and Operations, BT
12.40 Closing Remarks Live Vote - the moderator will pose a question to the audience for a live vote to gather general opinions in the room.
13.00 Networking Lunch Break
15.00 Close of Summit