Series Introduction Video

About the summits

The Executive Leadership Summits are an innovative series of high-level events designed to bring together communications and digital service providers to debate how to engage effectively with customers and provide them with a compelling experience.


I strongly recommend participation in Executive Leadership Summit

Vice President, Telecom Italia

I thought that today was terrific ! Very good and well run event

CEO, Lebara Group

I am very happy with the mix, we have different industries, different operators...

Head of Customer Experience, SFR

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A series of summits

Each of these events builds on the key takeaways from the previous events, enabling participants to really advance our collective understanding.

Why attend

  • Invitation-only, ensuring high-level participants
  • Highly interactive sessions geared towards fresh thinking, new ideas and brainstorming
  • An emphasis on enabling dialogue with peers: A carefully-designed agenda focused on enabling communications and digital service providers to talk to each other
  • No media, no analysts, allowing for frank, open discussion. Conference sessions will be subject to Chatham House rules
  • Funded by the organisers to ensure the right people attend: All you need to contribute are your insights
  • A high-quality venue designed to make the summit both highly productive and thought provoking
  • The series will generate a high-quality report capturing the output from each of the summits. This report will be available exclusively to attendees

Who will attend

The event organisers are inviting carefully selected COOs, CCOs, CMOs, CTOs, CIOs, EVPs, Heads of Customer Experience, Heads of Digital Services and Heads of Cloud Services from communications and digital service providers. A small number of experts from other industries will also be invited to share their experiences.

Objectives of the Series

Bring together experts and thought leaders to enhance the industry’s understanding and implementation of customer engagement and customer experience management. Stimulate new ideas and new thinking in an area that is crucial to the future success of digital and communications service providers. Identify and share best practice both within the telecoms sector and in other industries.

High-level questions the series will answer

  • What are the key changes in the way customers and businesses interact?
  • What exactly is the role of social media and how can businesses engage the social media generation?
  • How can businesses contend with empowered consumers?
  • How can you harness data insights to improve your customer service?
  • How can you ensure you are providing great customer experience across your whole business?
  • What does it mean to be truly customer centric and how do you sell these improvements internally?
  • Do communications service providers need more leaders from a customer centric background?
  • How do you and your company benchmark against the brightest minds and most respected brands in customer engagement management?
  • How do you measure ROI on customer engagement?
  • Is it possible for communications service providers to invoke the same kind of passion generated by tribal brands, such as Harley-Davidson and Apple?